Terms and Conditions

EN Example 1:

Your reservation is guaranteed until on the day of arrival. After that time, it will no longer be guaranteed and the room may be reassigned. We will charge your credit card within 5 days after we have confirmed your reservation. The hotel has the right to cancel your reservation if we do not receive the PRE-PAYMENT DEPOSIT. We will send you a cancellation confirmation via email immediately after cancelling your booking. 

Standard Booking Price
The standard booking price includes the following: -All taxes-Utilities (water, gas and electricity) -Internet and Cable TV usage -Towels, bed linen and hairdryer -Cleaning before and after your stay (daily cleaning is available upon request for extra charge of 15 euros) - All apartment amenities and facilities as mentioned on our website pages and in our correspondence. 

Important
When you make a reservation you are booking an apartment type (not a specific apartment). Each apartment type includes similar apartments of similar size and equipment, however, interior design can be different. 

Reservations can only be taken and confirmed by making an advance payment of 30% or 100% of the full rental amount. This can be paid using debit and credit cards, bank transfer and PayPal (online). 

We will process your booking within 24 hours of receiving your request. Please note, your booking has not been made or verified until you receive a confirmation email from ********* 

Check-in at ******** 

You can check-in any time from 3PM by local time. Room/Apartment keys will wait for you at ******street. PLEASE NOTE that *********main entrance mapping is ********* street! Arrangements for checking-out will be made at the same time. 

The balance of the full apartment rental amount is payable on arrival at check-in time. PLEASE NOTE that check-in cannot be completed until full payment and security deposit pre-authorization for the room/apartment has been received and approved. 

An apartment key is provided at check-in time after the full rental amount has been settled. The cost of any keys needing replacement will be taken from the deposit. 

During the check-in process, our receptionist will provide you with any information which may be required during your stay such as the location of near-by shops, good places where you can eat, sights you may like to see, places to go at night, etc. Always ask our receptionist for anything that would make your stay more enjoyable and convenient. 

Check-out at *********
You can check-out any time up until 11AM by local time. Later check-out times may be requested although we may not always be able to accommodate late changes and will depend on availability and on how busy we are. At check-out time please drop keys into mailbox “*********” located in front of the elevator at ground floor. 

Please note that a more detailed inspection of the room/apartment is usually made after the check-out time and we reserve the right to make charges for any damages or breakages found before the room/apartment is occupied again. The security deposit should be released by your credit card issuing bank automatically in 3 workdays, but sometimes only in a 15-21 day period. The security deposit/pre-authorisation is not held by ********** and we do NOT charge your credit card. 

Please be aware that bed linen and towels should be placed where they were originally found. The bed linen and towels are NOT gifts and should remain in the apartment. 

Extending Your Stay
After you have booked your stay with us, you can extend your stay(depending on availability) by simply letting us know before you arrive. If you are already staying with us and you would like to stay longer, please let us know at least 24 hours before your check- out date. We will do our best to accommodate your new plans and this can include relocating you to a similar apartment should this be necessary. 

Cancellation Policy for ”Standard rate” 
Please carefully read our cancellation policy. Rarely can we make any exceptions to this. Our receptionists are instructed to follow this policy and rules. So to save any misunderstanding we would be grateful if you can observe the following:
• If the guest cancels more than 60 days in advance, the total amount of the reservation will be refunded. 

• If the guest cancels less than 60 days in advance, the 30% prepayment is non-refundable. 
• If the guest arrives and decides to leave early, the nights not spent 24 hours after the cancellation occurs are 50% refunded.
• In case of a “no-show”, the total price of the reservation will be charged and is non- refundable.
• There is only one way in which we can acknowledge cancellation of the guest’s reservation; the guest MUST send a cancellation request stating the reservation number via email to the following address: ********
• All cancellations are confirmed via email immediately after the reservation has been cancelled. 

Cancellation Policy for“Non-refundable rate”
• The total price of the reservation will be charged right away after booking and is non-refundable. 

NON-SMOKING Policy
In our entire short-stay apartments and rooms smoking are not allowed. You will be asked to sign a document that you agree to a 100 euro fine if ANY evidence of smoking is found in the apartment or in any of the building areas such as window ledges, the lift, stairs or the entrance area near to the reception. Please note that we comply with the local health and safety guidelines and recommendations provided by the EEC on smoking in public places. 

Please Note
Immediate termination of the rental agreement is possible if: 

• More guests stay in the property than agreed.
• Excessive noise is made in the evening hours or at night.
• Sub-letting the property you have rented (or giving it to other people). The number of people residing in the apartment should be the same as confirmed in the booking. Accommodation for additional guests may be requested. A 10 euro charge for each additional guest per night will be charged. We reserve the right to cancel any reservation, without refund, if an unconfirmed number of people stay overnight in the apartment.
• *********** does not allow any pets in the apartments. A 100-euro fine will be claimed if pets will be accommodated in the apartments.
• Apartments are located in a residential building in ******** city centre. All our guests are asked to respect the property and privacy of the neighbors and to not make any excessive noise between the hours of 22:00 and 08:00. This rule is applied as per the Latvian Residential Buildings Law so any late and loud partying is not, unfortunately, permitted.
• ********* is not responsible for lost or forgotten personal things at the apart-hotels premises.
  
  Damages
  During your stay, the apartment and all equipment and furniture should be treated with care and kept in order. Immediate notification to ******** staff will be expected of any damages or breakages in the apartment. You (The Tenant) is financially responsible for any damage to the apartment. This includes losses caused by you (The Tenant) or a third party negligent actions and behavior. A summary check will be made of the apartment check-out time. However, a more detailed review of the condition of the apartment and all equipment and facilities will be made soon after check-out and before another guest occupies the apartment. The Tenant is responsible for any damages or breakages found that are over and above normal wear and tear and usage. In this case, a detailed statement of damage along with an invoice for the repair or replacement cost will be sent by email or fax immediately. 
  
  Any costs will be deducted from the deposit immediately if this is still possible. Any costs will be claimed by return if they are greater than the deposit or where the deposit has already been returned. Please note, immediate notification after check-in of any damages to, breakages in or issues with the apartment is expected. ******** can then take any necessary action to resolve any issues and make sure all the equipment and facilities are working and provided as expected. 
  
  Damage deposit is fully refundable upon check-out and subject to damage inspection of the accommodation. The deposit must be paid upon check-in, in cash or by credit card, along with a balance and is fully refunded at the check-out if the apartment is in good order and the company does not have any claims).
  The costs of damages or cleaning beyond what would be expected after responsible usage of the apartment will be deducted from the deposit, and the refunded amount will be the remainder of the damage deposit.
  
  Please remember
  Entire apartments ARE fully NON-smoking! At the check-in time, you will be asked to sign a document that you agree to a 100-euro fine if traces of smoking are found in the apartment.
  
  Children
  One child under 2 years old stays free of charge, please ask for children’s cots/cribs.